Customer Support: 585-247-3996

Account Manager

Posted 1 month ago

Are you interested in helping small to medium sized companies with their digital advertising? If so, YPC Media may be the perfect fit for you. We are an online marketing and advertising company that do business across the country with businesses that need help with their online presence.

When you walk through the doors of YPC Media, you will see motivated people with a lot of energy. Individuals may have a different job title but there is one mission and one goal that EVERYONE is trying to achieve. This work environment is suited for people that want to be a part of a work family that cares about their success and do whatever it takes to achieve that success. You can even see dogs walking around in this home away from your home!

The position is located out of our Henrietta, NY based facility. This is chance to grow and develop your skills at one of Rochester’s most prestigious Top 100 Companies. The role of an Account Manager consists of but is not limited to:

Review all digital contracts for accuracy, make corrections as needed

  • Make introductory calls to customers as appropriate
  • Perform website consultation with customer whenever necessary
  • Assign out work to designer
  • Act as a liaison between sales representative and customer when appropriate to ensure the customer’s needs are being met
  • Manage a queue of work orders to ensure high quality campaign fulfillment – including ensuring all work orders are being published within 45 days
  • Review all marketing material for accuracy, quality, and proof to customer for approval
  • Handle customer service issues with customer as needed, escalate to sales rep/management when appropriate, follow up to make sure issues are resolved in a timely manner
  • Receive revision requests from customer and ensure all changes are completed
  • Identify customer assets that should be showcased – bring to the attention of the customer relations manager
  • Answer the main phone line; handle or triage calls appropriately
  • Order office/cleaning supplies as needed
  • Handling customer service and payment issues

A qualified candidate:

  • Must possess a solid work ethic with attention to detail
  • Must have Adobe Photoshop experience; Adobe Creative Suite is a plus
  • Website knowledge is a must; experience in HTML and CSS is preferred but not required
  • SEO expertise is a plus
  • Must be able to multi-task and complete tasks accurately
  • Must be very organized and have an “above and beyond” attitude
  • Work a Minimum of 40 hours per week and would be expected to stay longer, when needed, to ensure customer campaign functionality
  • Must be proficient in Microsoft Excel and Word
  • Has phone based customer service experience
  • Has an interest in marketing, websites, social media and building a business’s brand

Benefits include:

  • Immediate eligibility for a 401k
  • Medical
  • Dental
  • Vision
  • Short and Long Term Disability
  • Life Insurance

This position reports to the Customer Relations Manager

Job Type: Full-time

Salary: $33,280.00 to $35,360.00 /year

Apply By Email: careers@ypcmedia.com

Apply Online